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FREQUENTLY ASKED QUESTIONS

Do you ship globally?

We provide free shipping worldwide. This includes all countries except from Russia, Brazil, Israel and Sanctioned Countries.

How long will it take to receive my order?

This depends on where you are and what you ordered. Generally hand made jacket orders will take 5-7 business days to arrive in most cases. Deliveries can take 7-15 business days depending on our order volume and queue, material. Custom tailoring is an additional 2 weeks. Tracking is uploaded after completion within a few days. Please wait patiently before emailing customer service.

What shipping carriers do you use?

We use all major carriers, and local courier partners like Royal Mail, FedEx, DHL, UPS.

Can i return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept returns for store credit or another jacket only due to the nature of the make to order service. Email us directly with your order # and we’ll take you through the process.

How much time do I have to make my return?

You have 30 days upon receipt to ship the product back to us. Please contact us 

I recieved a custom order, can I return and get a refund?

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else

What do I do if I receive a faulty item in my order

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with:

    • The order number
    • The faulty item’s name and number
    • A description of the fault (along with the pictures)

We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.

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